Our Complaints Procedure is currently being updated and will appear here shortly. In the meantime, if you wish to make a complaint to AABRS® , you can email complaints@aabrs.com. We shall acknowledge your complaint within 5 business days and advise you of the process going forward.
All Insolvency Practitioners are required to comply with the Insolvency Code of Ethics (“ICE”) when carrying out professional work in connection with an insolvency appointment.
You can access the full text of ICE here
https://www.r3.org.uk/technical-library/england-wales/technical-guidance/ethics
If you wish to complain about an Insolvency Practitioner you should use the Insolvency Services complaints gateway:
https://www.gov.uk/complain-about-insolvency-practitioner
If you wish to complain to the regulatory body of one of our Insolvency Practitioners, you can find information about this below, but please note that they will direct you to the Insolvency Services complaints gateway in the first instance.
ICAEW
https://www.icaew.com/regulation/complaints-process/make-a-complaint
IPA
https://insolvency-practitioners.org.uk/regulation-and-guidance/complaints-procedure/